Appointments

Your appointment is important to us. We gladly reserve this time for your relaxation and comfort. Please arrive on time for your appointment. Clients arriving more than ten minutes later than the scheduled time may be asked to reschedule so that other clients are not inconvenienced.

We make every effort to locate the appointment you desire. To ensure an appointment with your stylist in your preferred time slot, we recommend you schedule your next appointment prior to leaving the salon. We will book multiple advance appointments by phone and mail you a print-out if you desire.

Cancellations

We ask that you provide a minimum of 24 hours’ notice to move or cancel an appointment. A credit card will be required to secure any spa services.

Gratuities

Tipping is always left at the discretion of our clients. Because gratuities are most easily added to a credit card transaction, the receptionist may inquire if you would like to add anything to your total. Cash is also accepted.

Cell Phones

To ensure a more tranquil environment for all our clients, we ask that you silence your cell phone when entering the salon. If you must make a call, please keep it to a short duration and speak as softly as possible.

Children

Austin’s Salon and Day Spa is primarily an adult facility. At peak hours the salon may not be a safe place for children. Because we care about your children, we ask that they not accompany you on your visit. We welcome and encourage children to visit as clients with a guardian. Please inquire at the reception desk if you have any questions about pricing for children’s salon services. For spa services, we ask that any clients under the age of 18 bring a signed form giving parental permission to provide the service.

For Your Comfort and Safety

If you are ill, for the comfort and health of all our staff and clients, we ask that you reschedule your appointment. Spa staff members may ask questions regarding any medical conditions you may have or prescription medications you may be taking prior to receiving your service. Some spa services may be contra-indicated.

Austin’s is committed to maintaining the hygiene and safety of our facility. We regularly sterilize equipment and tools for all salon and spa services.

Our facility is a smoke-free environment.

We ask that you leave any valuables at home. If you must bring them, we ask that you keep them with you during your appointment.